An opportunity has arisen at our Grimsby dealership for a Sales Controller.
JOHN ROE GROUP
Position: - Business Manager/Sales Controller
Reports to: - General Sales Manager
Summary of Purpose
To control the centre sales activities to maximise all new and used sales enquiries to deliver profitability, complete customer satisfaction and retention and achieve key performance drivers.
1. Main Purpose of Job
To manage and maximise all new and used vehicle sales enquiries complying with policies, processes and procedures to deliver volume and profitability in-line with budgets, targets and market opportunities.
To assist the General Sales Manager in maintaining policies and procedures.
To organise and control the activities of the Sales Executives and administrative support to achieve plans and budgets, ensuring optimum use of all material, financial and personnel resources.
To encourage and ensure all staff deliver Complete Customer Satisfaction to deliver the maximum customer retention and centre margin.
Responsible to:- Sales Manager
Responsible for:- Sales Executives
Relationships:- Directors, Centre Principal, Financial Controller, Administration Manager, Sales Administrator, Business Centre Manager, Service Manager, Parts Manager, TGB team, Suppliers, other representatives and John Roe Group personnel.
3. Detailed Responsibilities
To ensure that the sales department achieves profit targets, maintain margins and control expenses as detailed in budgets and business plans.
To maximise the new and used car volume and profitability opportunity and actively set out to achieve and exceed dealership objectives for market penetration, used to new ratios and Toyota Annual Sales Objectives, in line with market opportunity.
To oversee the sale of finance and insurance products, added value items, extras and accessories.
To constantly monitor the sales environment to ensure the highest standards of housekeeping and visual impact.
To ensure that overheads, costs and expenses are minimised by carefully controlling and utilising all resources effectively.
To deputise for the Sales Manager as required ensuring continued levels of operational performance.
To monitor all forms of marketing to ensure that it provides effectiveness.
To comply with all John Roe and TGB operating standards and policies to achieve the maximum departmental performance.
To comply with all current regulation and legislation applicable to the centres business activities ensuring that we meet any specific operational requirements and standards, such as FCA compliance.
To ensure that all reporting and administrative functions, returns, record keeping and clerical operations are carried out at the appropriate time and kept up to date.
To ensure that all sales staff follow the company policies, processes and procedures to drive centre performance.
To maximise every sales opportunity through the effective management and control of the lead management system.
Encourage and ensure all staff deliver Complete Customer Satisfaction to deliver the maximum customer retention and centre margin.
Any other duties as and when required by the General Sales Manager that are reasonably within the capabilities of the person and are aimed at achieving the company’s objectives and goals.
Key Success Criteria
Vehicle sales volumes & margins
New car manufacturer targets (ASO)
Access Toyota and F&I performance
Used to new ratio
Used Car Return on Investment
Service plan penetration
Parts and accessories performance
TFS renewal performance
Customer satisfaction (CCS)
Customer retention (sales to existing customers)
Staff motivation and low turnover
Team working across
the Centre (e.g. Service and Parts)
Sales Controller/transaction Manager
Good standard of education with a qualification in Maths and English
Previous experience of and the ability to successfully control a team
Previous experience of working in a high target driven sales environment within the motor trade
Excellent communication and organisational skills
Excellent customer service/people skills
Polite, calm and approachable persona
Must be a team player with a flexible ‘can do’ approach
Must hold a full drivers licence
NVQ Lv3 or higher in customer service
Hold a recognised motor industry qualification or equivalent
CMI management or leadership qualification or equivalent
The above principal accountabilities are not exhaustive and may vary without changing the character of the job or level of responsibility
The above duties may involve having access to information of a confidential nature, which may be covered by the Data Protection Act. Confidentiality must be maintained at all times.
The post holder must be flexible to ensure the operational needs of John Roe Group and partnership organisations are met. This includes undertaking duties of a similar nature and responsibility as and when required.
To promote John Roe Group’s Equal Opportunity Employment Policy
The Health & Safety at Work Act (1974) and other legislation places responsibilities for Health & Safety on all employees. Therefore, it is the post holder’s responsibility to take reasonable care for the Health and Welfare of him/herself and other employees in accordance with legislation and John Roe Group’s Safety Policy and programme.
Where the post holder is disabled every effort will be made to supply all the necessary employment aids, equipment or adaptations to enable him/her to perform the full duties of the job. If however, a certain task proves to be non achievable then job redesign will be given full consideration.
It is the responsibility of the individual to inform the Health & Safety Department (In Strictest Confidence) of their medical history and any changes, which could affect their work duties.
The details contained in this Job Description reflect the content of the job at the date it was prepared. However, it is inevitable that over time, the nature of the jobs may change. Existing duties may no longer be required and other duties may be gained without changing the general nature of the post or the level of responsibility entailed. Consequently, the job description will be revised from time to time and John Roe Group will consult with the post holder at the appropriate time:
To apply please send your CV with a covering letter to firstname.lastname@example.org or alternatively in writing to Mandy Hannath. Hull John Roe, Priory Park East, HEssle HU4 7DY